We know an honest customer testimonial is worth more than all the advertising we can buy. As you will see from reading our customer e-mails below, "car buying for grown ups" and "no-nonsense deals" are not slogans to us, they are the way we do business. If you are a first time buyer, wouldn't you like this to be your experience? We hope the testimonials below will give you the confidence to make Genesee Valley your 1st stop when looking for a new vehicle.
Already a customer and want a way to tell others about your experience? Click on the "Submit Your Story?" button, above on the right and provide us with as much information as you can on the form. Good customer service is the heart of our success, we like to here when we give it, and when there are ways we can improve it. If we publish your comments we will send you something special for your time along with a letter of thanks.
Recently while driving south on Rt390 I noticed the gauges of my motorhome telling me that the engine was overheating. After pulling off the next exit,Avon, and into the first driveway at Genesee Valley Chrysler Jeep, I got out to see antifreeze dripping out. I walked into the dealership and although they did not normally service a diesel of this type, the service manager offered to help me any way that he could. They sent out a mechanic who crawled, on the wet ground, under the motor home. He verified that my fan belt was broken and checked all of the pulleys to see if they were operating smoothly. Although they did not have the facilities to help us, they offered me the use of their office and phone as well as making suggestions on local companies that might be able to help. In a few short hours we had the problem repaired and were back on our way. It just makes me wonder; If this is how well they treat a stranded motorist, how good do they treat their loyal customers? I'm sure it's great. Once again, thank you Genesee Valley for your help. Pat Matroniano
Very Pleased with the new Truck, and also the salemen, especially Jim & Ryan. Also the Manager Dean- for a great buying experience, you did everything you promised to do! Thanks again, S.Doyle
Mark at Genesee Valley is wonderful i just bought my cars today and haven't even picked them up yet but i have already told everybody i know about Genesee Valley and how great you guys are espcially Mark, they really are no nonsense! Wonderful experiance!!
AWESOME Staff
As always the staff at Genesee Valley Ford is Exceptional
Salesperson was wonderful and took the time to explain everything, we had gone in looking for a used car for my son for college, she spoke to him as a real person, not just an 18 year old with no money. I didn't buy him a car but bought one for me based on her sales experience and gave him my 05 Explorer to use. Out of all the dealers she is the only salesperson who took the time to listen to my son and didn't ignore him to focus on the parents who were paying. Loved her.
Good People taking care of my Truck
A very pleasant experience, took no time at all and loved the fact that deal was done with one floor manager - no back and forth to arrange the deal. Definitely would go back and give the highest recommendation to everyone. Thank You !!
Betty Harrington is phenomenal, as is the entire dealership. This is my 2nd new Ford in 3 yrs that was purchased @ GVF. I look forward to the next one. I don't ever shop other dealers; I love my Fords and Genesee Valley Ford.
Our salesperson, Bob Heagle, was the best. I've never owned a Ford and haven't bought an American car in years but I'm now the very proud owner of a Ford F-150 and Genesee Valley Ford and Bob were great!
Best dealership I have ever worked with.
It was much less painful than I anticipated. There was no pressure and no going back and forth with the "manager" as in days of old.
Salesman was courteous, friendly, knowledgeable. Double checked and responded immediately to questions we had re pulling car behind a mobile home. We felt no pressure and were comfortable throughout.
I had become sort of stranded in a store parking lot, on a Saturday at 4:45 p.m. and when I called the dealership and found out that they were open until 8 p.m. that evening I was in disbelief (but happy).Previous dealings with other dealerships, ages ago, were disappointing, because they closed at noon or 4 p.m. on a Saturday. I am so happy that in my instance GV Ford was open and they could fix the problem right there and then, after they gave me a few pointers to get my ignition to unlock, so I could get to the dealership to get the problem resolved! Keep up the good customer service!
I had never been to Genesee Valley Ford before. I called and spoke to Jim Spinelli before I made the drive down there. I was very impressed with Jim on and off the phone. He was very polite and professional with me. Jim showed me the "plans" available to Ford employees and their families. I didn't feel he was trying to "snow" me into anything at all. I know that Jim was trying to get the best loan for us. I was sitting there with him at his desk, I heard and watched him as he worked hard for us. I am definitely going back to Genesee Valley Ford for my next car. I was impressed with them and with the car. Thank you and may God bless you!!!
"A++ Experience working with Jim Spinelli to purchase my new Fusion. Even though Genesee Valley Ford is some distance from where we live we would not hesitate to return there for future car shopping and will highly recommend Jim to friends and family. Thanks for making this so easy!"
